We want you to have total confidence in all of your dealings with us and we are committed to giving you the best possible products, prices and service. This policy is offered in addition to your legal rights
To complete your return, we require a receipt or proof of purchase.
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We only accept returns if the products were wrongly sent, are defective, or were damaged in transit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged
The Mission and Background of the National Animal Interest Alliance The Mission of the National Animal Interest Alliance is to promote the welfare of animals, to strengthen the human-animal bond, and safeguard the rights of responsible animal owners and professionals through research, public education and sound public policy. NAIA’s unique role is to provide a balanced, fact-based approach to animal welfare issues based on the expertise and perspective of those who live and work with animals. NAIA endorses the development and advancement of high standards of care for pets, livestock, lab animals, and animals used in sport, recreation, and education.
Many of our members serve on local, state, and national advisory boards dedicated to developing laws, policies, and regulations governing the interactions between people and animals. They volunteer in animal shelters, participate in breed or species rescue efforts, teach dog obedience classes, organize public education seminars and events, and share their expertise with newcomers to their field and the general public.
NAIA is a moderate organization that supports the rule of law and opposes illegal acts whether committed by animal abusers or animal rights extremists. NAIA also opposes so-called educational campaigns that use "consciousness-raising" exercises that depend on sensationalism or misrepresentation of facts about animal issues. Such distortions lead to widespread misunderstandings of critical issues that ultimately damage people, animals and society.
Small puppies will be more comfortable and safer if they travel in a crate. Do not assume that you will be able to hold a wiggly puppy in your arms when they experience all the new sights, sounds and smells at the clinic. At the very least, puppies need to be under control at all times using a leash and collar or harness.
We take pride in raising our puppies to be happy, healthy, and ready for their adopted homes. We provide comprehensive socialization for our puppies, since it is one of early cancellation
If you early cancel, we’ll provide a full credit or refund!